Quote: Steven Covey, in his "7 Habits of Highly Effective People" first introduced the notion of trust, not as a soft social virtue, but as a hard edged economic driver that can be deposited and withdrawn from one's emotional bank account. He suggested that it takes a long time to build up the trust balance by way of small deposits and this balance can be quickly depleted with just one withdrawal - as in this example… :enduote
Wisdom from Bob Sheldone MD Australian National Learning Institute
The rest is here:
http://www.management-issues.com/2009/3/31/opinion/whats-the-balance-of-your-trust-bank.asp
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