Thursday, 3 May 2012

Delegation and Career Success Part 3

To continue....

Responsibility of the Delegator for each level is to follow the delegation approach (referred to in the model’s original form "Leadership Style")

(S1) Telling or directing, characterised by one-way communication in which the delegator defines the task of the person being delegated to and tells them how, when, and where to do it. To gain more commitment and motivation from your employee, then you should of course use a participative style.

(S2) Selling/Coaching for D2 tasks is required as while providing clear direction as to responsibilities, the delegator needs to employ effective two-way communication and emotional support, to get the individual to "buy into decisions that have to be made."

(S3) Participating (high relationship/low task behavior). Here decision-making and task management is shared between the delegator and the person nominated to do the task – the main role of the delegator is to "facilitate and communicate" and to ensure the approach is based on "high support and low direction". Low direction is used because the person being delegated to is competent in the task.

(S4) Style 4 - is referred to in the original model as "The Delegating/Trusting Leader" With a task being delegated to someone whose is both competent and willing the delegator just needs to hand over the task. The problem here is that if the delegator is not trusting of the employee taking in the task he or she will tend to over control the situation and frustrate the person doing the job.

If the manager uses the approaches (S1 to S4 above) and remembers to praise people for doing a ‘good’ job, rather than just correcting them when they fall short, great improvements in delegation practices and performance can be achieved.

Another key to effective delegation is to ensure that the individual you have delegated to understands the overall purpose of the project or task being delegated and where it fits into the overall process or operation. Always provide picture of what a successful outcome or output will look like including measurements to be used regardless of the level of delegation or style being applied.

A final point: Keep The Task or Assignment Delegated!

One of the most common reasons for the delegation process to fail is that the manager takes the work back! Do not do this… as an effective delegator a manager must fix the problems not avoid them by taking back the task.

If you delegate effectively remember you will need to evaluate the improvement (or otherwise) on an ongoing basis and… be patient… as successful change and improvement through delegation can take some time.

ORGLEARN has more management articles

ref: "Situation Leadership II" (Blanchard) is still in my opinion the best base for understanding how to delegate effectively to different individuals. Here is a handy link to his booklist:

If you cannot delegate well, you will never manage (or lead) well!

No comments:

Post a Comment