HABIT 7: The 20/80 principle, 20% of our staff will produce 80% of our results... we should try to avoid the natural tendency to spend the bulk of our time ‘fixing’ our poor producers. Time is better spent supporting the top producers, who, because of their competence, are often left to their own devices (and can then feel unnoticed and unappreciated).
HABIT 8: View traditional company procedures as ‘a guide for the wise and as rules for fools’ In the current complex and fluid climate being flexible and adaptable, rather than rigidly following 'the system', means we may well benefit if we are prepared to modify ‘the rules’ and take a different course to the norm, (easily said but hard to do).
HABIT 9: When delegating agree (rather than set) deadlines… if we don’t agree a deadline we run the risk of getting a, ‘I haven’t had time yet’. By agreeing a deadline the other party has to be up front about their current workload and will have little or no excuse for not performing the task allotted.
HABIT 10: Check progress... confirm progress on tasks delegated to staff or assigned to colleagues. A good formula is to seek a report at ‘half time’ and in the ‘final quarter’.
HMMM… NOW WHERE DID I LEAVE THAT COMPANY PROCEDURES MANUAL…