A few memory joggers to help business function a little more effectively:
HABIT 1: Delegate don’t abdicate… when giving tasks to ‘subordinate’ staff, we need to maintain responsibility for the result (the thing many of us want the least), whilst giving away our authority (the thing many of us want the most). In other words, effective managers don’t ‘forget’ about the task, they follow up to see the desired result is achieved.
HABIT 2: When instructing others confirm understanding by soliciting feedback... the worst three words ever spoken at work are, 'DO YOU UNDERSTAND', 99% of the time to save face the person will answer yes. We should ask the person being instructed to repeat the instructions in their own words to ensure our meaning has been understood.
HABIT 3: The 80/20 principle, 80% of business usually comes from 20% of our customers... wisdom suggests sales staff should be coached to focus 80% of their (and our) attention on the top 20% of the company’s customers.
WE DO ALL THIS DON’T WE… OF COURSE… AND SO DO OUR MANAGERS…
Worth a thought?