The only way to improve is to learn and as continuos learning is an imperative, what other steps do we need (according ‘mostly’ to Mitch McCrimmon) to create organizations that learn?
To continue…
5. Form learning partnerships with suppliers, distributors, and customers - set up feedback mechanisms such as focus groups, R&D joint ventures and customer survey mechanisms.
6. Have all positions applied for and include outsiders in our recruitment drive – only appoint the best in their field and avoid the all to familiar ‘best of a bad bunch’ in times of competence shortages.
7. Benchmark our culture against other entrepreneurial firms – seek ways to understand key success factors for the market leaders in our field and study the oppositions’ successes.
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